Complaints

On 1st August 2014, all local authorities in Wales implemented new Welsh Government guidance on complaints, A guide to handling complaints and representations by local authority social services with the view of improving the experience of people making complaints.

This new complaints process will provide for a more straightforward and citizen centred approach. It will also enable a more consistent approach for citizens across public services and mean that complaints involving more than one public authority are handled in a coordinated way.

Everyone who makes a complaint about social services in Wales has a right to be listened to properly and to have their concerns resolved quickly and effectively. Local authorities must learn from these concerns and use the experience to improve services for everyone who uses them.

http://gov.wales/docs/dhss/publications/140730complaintsen.pdf

If you wish to make a complaint or discuss your concerns please contact:

Blaenau Gwent:

Tel: (01495) 357715
Email: [email protected]

Caerphilly

Tel: 0800 328 4061

Email: [email protected]

Newport

Tel: (01633) 656 656

Email: [email protected]  

Torfaen

Tel: 01633 648511

Email: [email protected]

Monmouthshire

Tel: 01633 644672

Email: [email protected] 

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