This page is currently under construction but is intended to list some of the new and innovative support services in place in Gwent, particularly befriending schemes for those living in care homes. For an overview of other services, support and schemes that maybe available to you, please visit Dewis Cymru. Dewis has information that can help you think about what matters to you, along with information about local organisations and services that can help.  

Care to Listen - Listen to Care

The project works with older people who are residents in care homes and their families to help older people receive the support in the way that they want. Their aim is to listen to the voices of the residents and their families in order to gain a better understanding of which services are working well and which ones might be improved.

If you would like more details, please get in touch with Nina Finnigan - Service Manager 07436 531165 or email


The Care Home Ask and Talk (C.H.A.aT) volunteer service is a unique partnership between Aneurin Bevan University Health Board (ABHB) and the NHS Retirement Fellowship (NHSRF). Retired NHS staff, acting as volunteers offer support to patients living in nursing homes and their families. Volunteers offer confidential one-to-one support to:

  • provide an opportunity for older people living in care homes and their relatives to talk about their experiences
  • identify those good practices which seek to personalise, individualise, respect and maintain an older person’s dignity
  • identify and act on what may need to change.

Based on My Home Life Cymru’s standards for a good quality of life in care homes, volunteers engage older people and relatives in conversations relating to the key themes and values of older people:

  • Maintaining their identity.
  • Feeling part of a community.
  • Are engaged in decision making.
  • Are involved in transition planning.
  • Are provided with opportunities to make decisions about their own health.
  • Are able to identify a positive culture within the home and enjoy living there.
  • Older people are able to confirm that care home staff are knowledgeable and can meet their needs.

For more information, contact Tanya Strange – email:

The Good Care Home Guide

Residents of care homes and their families are now able review the quality of care they receive in a pioneering new scheme to improve and celebrate standards of care across Gwent – named ‘Think About Me: Good Care Guide'

Think About Me: Good Care Guide is a pilot programme which will enable families across Gwent to review and research care homes in their county. Launched in March 2015, it has been made possible with the help of funding from the Health Technology Challenge. The idea for the scheme was originally driven by relatives of older people already living in care homes sharing their feelings and experiences with a volunteer service called Care Home ‘Ask and Talk’ (C.H.A.aT). They partnered with Good Care Guide, the well-established TripAdvisor style website for the care industry, to facilitate the scheme and make it easy for families to review and research specific care homes online.

Now families across the region will be able to leave feedback on a home at the click of a button and those looking for care will be able to make an informed decision based on others’ reviews.